Shipping & Returns
SHIPPING
USA
Packages in the United States usually arrive within approximately 5-10 business days, or with Express Shipping in approximately 1-3 business days
Please take into account a processing time of approximately 1-5 business days. In rare cases the shipment can take up to approximately 14 business days (mo-fr). This has to do with the logistics status of the shipping company, customs or holiday seasons, and is completely out of our power.
Please note that Cocoacurves is not accountable for any orders that have been marked as delivered, nor when delivery attempts have been made. Please contact your shipping company. If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. Cocoacurves is not responsible for any customs charges or local taxes due to worldwide shipment. Please familiarize yourself with your country's regulations as payment of these duties may be necessary to release your order.
RETURNS
You have the right to exchange or return your order up to 14 days after the delivery confirmation date. The items must be in perfect condition (not used, not washed, with their labels still attached, without repairs and with their corresponding purchase receipt) and, if reasonably possible, in its original packaging. Discounted and hygiene items cannot be exchanged or returned. To ensure the hygiene of our items, you cannot exchange or return undergarments.
You are responsible for the shipping costs for returning your order and you will not receive a refund for the shipping costs. If you are eligible for a refund, the cost of the returned items will be restored to you within 14 business days. If we have delivered the wrong item, you are entitled to receiving a new order form for a new item. You need to use a registered postal service and record the tracking details.
After receiving and inspecting the return shipment, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. After the approval, the amount will be refunded within 14 working days. If the item or packaging is damaged, we can pass on the value reduction of the item to the customer. So treat the item with care and ensure that it is properly packaged on a return.
If you haven’t received a refund yet, first check your bank account number again. Then contact your credit card company, because it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
